Shipments and Withdrawals in Winery

Shipments and Withdrawals in Winery

SHIPPING 

Purchases are processed until 11.30AM to be dispatched between 3 to 5 business days. During sales and pre-sale times, this may take even longer.

The delivery time will depend exclusively on the shipping company to make this, and how long it takes to process your purchase order, and if your purchase was made on business days (excluding weekends and holidays).

Dolce & Trucco is NOT responsible for any inconvenience presented in the delivery of packages, losses, added taxes, packages damaged by delays caused by the act or non-compliance of the shipping company. We are responsible for your purchase until it is delivered to the shipping company or withdrawn by them. Once the tracking number is sent, ensuring the safe arrival of the package will be between the company and the customer. 

We currently offer international shipping Worldwide, we will contact you to inform you of any type of inconvenience with shipping to your country. Please note that shipping may take up to 25-30 days. 

We are not responsible for custom fees & custom duties. If you refuse to pay custom fee & custom duties. Your package will be sent back. We will only refund you for the product cost only, no shipping fees will be covered. Or we will proceed to discount the shipping fee of return with the cost of your products.

We are currently working with the following courriers:

Fed Ex:

Time of Delivery: 2 to 6 work days

Maximum Weight: 30 kgs.

EMS International

Time of Delivery: 4 to 10 work days

Maximum Weight: 30 kgs.

UPS

Time of Delivery: 20 to 30 work days

Maximum Weight: 30 kgs.

UPS Standard

Time of Delivery: 10 to 20 work days

Maximum Weight: 2 kgs.

We, Dolce & Trucco, will choose the company with the most fast and safest service for your package to your country, please take consideration shipping companies work differently. All packages have a tracking number that will be sent, with a confirmation of the shipping to your email.

< br> Review the changes we have made due to the Covid19 situation.